Understandably,personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalized information before submitting your order. We strongly encourage our customers to carefully review the proofs before signing off. Check spelling, dates, and names carefully.
Our products are customized for each customer and engraving mistakes are checked for accuracy according to the customer's supplied text and signed proof. If there is an error caused on our end, we must be notified within 48 hours of the package delivery. We will replace the incorrect item at our sole expense within 2 business days and ship out using the same shipping method selected for the original order. If you prefer to not receive a replacement, we will issue a full refund for the original order. Customer errors are replaced as quickly as possible, and billed again with a courtesy discount. Customers are ultimately responsible for correct spelling of names, and custom information on engraving proofs.
Blank items may be returned in its original packaging and in perfect, re-sellable condition within 14 days of the invoice date. We will not accept the return of items that have been altered, etched, or damaged. All returns must be shipped at your expense back to our assigned return processing facility and are subject to a 20% restocking fee. Note that the original shipping charge is not refundable.
We must be notified of any damages, defects or other problems within 48 hours of the receipt with a photo proof by email to issue a replacement or refund. If the photo proof is not sufficient, we will require an actual return of the damaged piece(s). In this case, a prepaid return label for the claimed items will be provided by email.
Please Contact us with our order number for Return Authorization and instruction.